Privacy Policy

This privacy policy explains how we collect, use, and protect your personal data when you use our mobile application ("App") — whether you are a student, laundry manager, or admin. By using our app, you agree to the practices outlined in this policy.

Information We Collect

Personal Information

We collect the following personal data during app registration and use:

• Name
• Mobile number
• Registration/Student ID
• Email address
• Course and college information
• User role (student, manager, admin)

Authentication & Login

• We use your phone number or email ID for account verification.
• OTP (One-Time Password) is sent for secure login.
• Login credentials are stored securely in Firebase Authentication.

Device & App Usage Information

• Device identifiers (for push notifications via FCM)
• App interaction logs (e.g., booking actions, order history)
• Crash reports and performance data (via Firebase Crashlytics and Analytics)

Permissions Used

We do not access or collect media, location, or contact data.

How We Use Your Information

• To authenticate users and manage roles (student/laundry/admin)
• To track laundry orders and cycles
• To send notifications about order status or system alerts
• To improve app functionality and user experience
• To generate reports for the college/laundry admin

Data Security

• Data is stored securely using Google Firebase Firestore
• All communications are encrypted via HTTPS
• Access to user data is role-based and restricted by Firestore security rules

Data Sharing

• We do not sell, trade, or rent user data to any third parties.
• Data may be shared internally with authorized personnel of the college or laundry services solely for operational purposes.

Data Retention

• User data is retained for as long as the user account remains active or as required for legal or audit purposes.
• Users may request account deletion at any time.

👤 User Rights

You may:

• Access your personal data
• Correct or update information
• Request deletion of your account

To exercise any of these rights, please contact us.

Contact Us

🔁 Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted within the app and, where appropriate, notified via email or in-app alerts.